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Abstractions and Generalizations — What Every Mediator Should Know
Introduction People use abstraction and generalization to order the world around them. They develop and rank categories, and use those categories—good person/bad person—to evaluate and
The Myth of Best Practice
The Yearning for Best Practice “We need you to tell us what the ‘best practice’ is here,” is a request very familiar to many business
The Cybernetics of Dispute
The Cybernetics of Dispute Imagine a hypothetical social system in equilibrium. We already know that there will be no conflicts being perceived by any member
The Cybernetics of Learning
The Cybernetics of Learning Conflict denotes the existence of a difference between what has been sensed and what the individual believes it ought to be.
Transformational Process Design for Dispute Resolution
Introduction Before any dispute resolution process is designed or implemented, there should be a planning process to avoid surprises and pitfalls and minimize the risk
The Cybernetics of Having a Thick Skin!
The Cybernetics of Having a Thick Skin! Human beings are survival machines; they, by nature, strive to reduce their discomfort as much as possible. When