What We Know...

• Negotiation is the process that is used to achieve agreement about the goals and the outcome of the situation

• Negotiating is the art of letting someone else have your way.”

• Negotiation is the basic means of getting what you want from others.”

Effective Negotiations

• Because negotiating is an inter-personal process, each negotiation situation is different and is influenced by each party’s skills, attitudes and styles

• People tend to view negotiations as being unpleasant because it implies conflict - but it need not be characterised by bad feelings, or angry behaviour

• If handled in a proper and professional manner, negotiations need not be ‘confrontational’

• All negotiations involve two levels:

• a rational decision making process
• a psychological process

Crucial Steps:

• Know The “Issue”

• Know Self

• Know Them 

• Know your Strategy